All cycles and accessories are brand new. 

All warranties are return to base in which the customer is responsible for the cost back to base. 

Any shortages or damage on delivery should be reported within 24 Hours of delivery.

All bikes are sold as slightly marked as these are bulky items and you may get small rub marks from the boxes in transit.

We try to describe the items as accurately as possible, but due to the supplier changing any specifications at short notice we reserve
the right to change and update the product without notice. If this is a size change and the product will no longer fit, 
we will change the product to the correct size if required without charge.

All bikes need some assembly of the peddles, seat, handlebars and front wheel, as these are packed for transportation. 



The peddles and threads are precession made on the crank and are fully tested before they leave the factory. 
You must put the peddles on the bike correctly, if you are sitting on the bike, then put the right peddle on the right and left peddle on the left hand side. 
You must put the peddles on by hand until it is impossible to do any more, but you should be able to turn them 3-4 turns before it gets stiff. 
If you do this incorrectly you will damage the threads and we will not cover this under the warranty


The bikes may need some minor adjustment to the brakes and gears but 98% of our bikes dont need any at all.
You as a customer must check all nuts and bolts prior to riding your bike, as they can sometimes work loose in transit.




Any repair work carried out by a third party without authorization from Y Frame Discounts Ltd will invalidate your warranty and your bike will not be covered by the 1 year return to base warranty.

If the carton or package is damaged when it is being delivered, 

YOU MUST state this when signing for the items that packaging is damaged  as you will not be able to make a claim against the carrier or us.

99% of our items are delivered within 4 working days, but If after 4 failed delivery attempts are made due to you not 

being in, then a charge will be made of £19.99 for redelivery or £19.99 + Credit Card fees will be deducted from 
your refund due to us being charged by the courier and Credit Card company. (Irleand is £30.00)

Y Frame Discounts Ltd will accept the return of any unused and unpacked 
item within 7 days of receipt. 

The customer is responsible for the safe return of the item in the original packaging and will bear the cost
of ALL carriage charges involved. 

The customer is responsible for the carriage both ways for any item refused and returned without contacting us prior
to refusing the item.

We offer a chargable collection service for returns of bikes, which must be paid by the
customer prior to a courier being sent out to collect the bike. 

This service only operates Monday to Friday and we can't give you a time for pickup. It will be between 8am and 6pm.


A 15% charge will be deducted from the sale price to cover admin and restocking charges for any unwanted or 

refused items unless prior agreement with us before returning the item.


more detailed info at



Thank you
Y Frame Discounts Ltd
07846 785116